Description

• Assist customers with inquiries and provide support via phone, email, and chat.
• Resolve customer issues effectively and efficiently, ensuring a positive experience.
• Schedule and manage appointments or follow-ups with clients.
• Maintain accurate records of customer interactions and transactions.
• Provide back office support as required to enhance overall service delivery.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Junior (0-2 years)
• Skills and Competencies: Proficient in English Language, strong Customer Service skills, and Problem Solving abilities
• Skills and Competencies: Familiarity with Scheduling and Organizational Skills
• Qualities and Traits: Strong Work Ethic and excellent People Skills
• Skills and Competencies: Basic Technical Skills and Financial Literacy
• Skills and Competencies: Knowledge of Digital Marketing is a plus