Description

• Provide outstanding customer service by addressing inquiries and resolving issues promptly.
• Assist customers through various channels including phone, email, and chat.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to enhance service delivery and improve customer satisfaction.
• Continuously improve personal performance by gaining product knowledge and staying updated on policy changes.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 0–2 years of experience in customer service or related role.
• Skills and Competencies: Strong customer service skills, English language proficiency, and problem-solving abilities.
• Qualities and Traits: Strong work ethic, organizational skills, and excellent interpersonal skills.
• Responsibilities and Duties: Ability to handle call center inquiries and provide back-office support as needed.