Customer Service Representative – Technical Support 

Welcome to a Great Place for Great Careers!

At iQor, our Customer Service Representatives – Technical Support help customers resolve technical issues while delivering exceptional customer service. Whether you're troubleshooting devices, assisting with account-related concerns, or guiding customers through step-by-step solutions, you'll play an important role in creating remarkable customer experiences.

If you're looking for a call center job where you can grow your customer service and technical support skills, iQor offers the training, support, and career opportunities to help you succeed.

What Your Day-to-Day Looks Like

As a Customer Service Representative – Technical Support, you will:

• Handle inbound customer service and technical support calls professionally and efficiently. 

• Assist customers with troubleshooting technical issues related to products, services, devices, or accounts. 

• Diagnose customer concerns, identify solutions, and guide customers through resolution steps. 

• Provide excellent customer service while meeting quality, productivity, and customer experience goals. 

• Explain technical concepts in a clear, simple, and customer-friendly manner. 

• Document customer interactions accurately using company systems and tools. 

• Build trust by taking ownership of customer concerns and ensuring timely resolution. 

• Perform other duties as assigned to support business and operational needs.

Who We're Looking For

• At least a High School or Senior High School graduate. 

• At least six (6) months of BPO, customer service, call center, or technical support experience preferred. 

• Strong English communication skills (written and verbal). 

• Experience troubleshooting technical issues is an advantage. 

• Comfortable using computers, multiple applications, and online tools. 

• Strong problem-solving, analytical, and customer service skills. 

• Positive attitude, willingness to learn, and ability to work in a fast-paced environment.

Why You'll Love Working at iQor

• Competitive salary, allowances, and monthly incentives. 

• HMO benefits for you, plus options to enroll up to 5 dependents. 

• Up to 30 days of paid leave annually (with up to 21 days convertible to cash). 

• Night differential pay, group life insurance, and free onsite medical care. 

• Continuous training, coaching, and career development opportunities. 

• A supportive culture where you can grow your customer service and technical support career.

Ready to build great careers for success? Join our team and start your journey as an iQor Customer Service Representative – Technical Support.