Description

• Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Coordinate and schedule services while ensuring that customer expectations are met.
• Collaborate with team members to enhance service delivery and streamline operations.
• Utilize Salesforce and other technical tools to manage customer interactions and data effectively.
• Document all customer interactions and maintain accurate records for back office support.

Requirements

• WILLING TO WORK ON FIELD
• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1-3 years of experience in customer service or a related field.
• Skills and Competencies: Proficiency in customer service, scheduling, problem solving, and technical skills.
• Qualities and Traits: Strong interpersonal skills, organizational skills, and a strong work ethic.
• Responsibilities and Duties: Experience in back office support and call center operations.
• Skills and Competencies: Ability to work collaboratively as a team player and manage the sales pipeline effectively.