Customer Service Representative – Travel

Metro Manila | Onsite

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities:

Handle travel-related inquiries via phone, email, or chat

Assist clients with bookings, modifications, or cancellations

Provide accurate information on travel options, schedules, and promotions

Record all interactions and maintain up-to-date documentation

Escalate complex cases to supervisors

Meet service quality and customer satisfaction goals

Schedule & Training:

Rotating shifts including nights, weekends, and holidays

Paid training on travel systems and company procedures

Requirements:

At least High School or Senior High School graduate

Excellent English communication and attention to detail

Customer-focused with problem-solving skills

Basic computer knowledge and multitasking ability

Onsite availability in Metro Manila

Why Join Us

Competitive compensation and incentives

Exposure to travel accounts and professional development

Supportive team culture and mentorship opportunities

Apply Now

Start your career in travel customer service at Caldwell and create smooth experiences for clients.