Responsibilities:

• Answer customer inquiries and provide accurate information
• Resolve customer concerns or complaints professionally
• Handle inbound and/or outbound calls
• Assist customers with account updates, orders, billing, or technical concerns
• Maintain customer records and document interactions
• Provide product or service information
• Follow company policies and procedures
• Meet performance metrics such as attendance, quality, and customer satisfaction
• Escalate complex issues to the appropriate department when needed
• Build positive relationships with customers through excellent communication

Benefits:

• Competitive salary package (depending on call center experience and account)
• Immediate start date available
• Paid training
• HMO coverage starting on Day 1, including qualified dependents
• Night differential pay
• Performance incentives and allowances (account-specific)
• Life insurance coverage
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
• Career growth and promotion opportunities
• Onsite application process (Virtual process on selected sites)