Claims Ops Assistant (CSR)

As a Claim Operations -Claim Assistant, you will be part of a diverse team accountable for providing back-office support to NA Claims and contributing to the achievement of delivering an exceptional client experience. The main function of an Operations Claim Assistant – Level 1 is to perform claim file maintenance, manage forms and correspondence and claim reporting within a fast-paced, deadline-oriented environment. 

Job Responsibilities include: 

• Processing assigned work according to defined workflows and guidelines to deliver a quality product and internal customer service. 
• Ability to balance both quality and productivity expectations within a high-volume, transactional work environment to help meet business and customer service demands. 
• Ensure that all activities performed are documented completely and accurately. 
• Recognize, prioritize, and escalate priority requests according to established guidelines. 
• Create and maintain accurate productivity logs for the purpose of tracking department results. 
• Critical Communications with our business partners to meet customer requirements.  

• at least SHS Graduate
• at least 6 months BPO Experience
• Excellent written and verbal communication skills. 
• Attention to detail with delivering a good quality product at the forefront. 
• Ability to handle a high volume of work in a fast-paced, deadline-oriented environment. 
• Proven desk and time management with multi-tasking and prioritizing. 
• Effectively follow workflow and assess information to make sound decision with basic computer skills including knowledge of Microsoft Office Word and Excel. 
• Must be residing near Mandaluyong
• Willing to work ONSITE with Day Shift Schedule (Night shift during training but with 15% night diff)
• Willing to start on January