Customer Service Representative

₱15-20K[Monthly]
On-site - CaviteFull-time1-3 Yrs ExpHigh/Senior High School
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Job Description

Custom ManagementCustomer ServiceCustomer ExperienceCustomer Oriented

Description

  • Respond promptly to customer inquiries via phone, email, and chat.
  • Provide accurate information about products and services.
  • Resolve customer complaints and issues efficiently and effectively.
  • Maintain customer records and update account information as needed.
  • Collaborate with other departments to address customer needs.
  • Follow up with customers to ensure satisfaction.
  • Assist in processing orders, returns, and exchanges.
  • Stay updated on product knowledge and company policies.

Requirements

  • High school diploma or equivalent; further education is a plus.
  • Previous experience in customer service is preferred but not required.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in using computers and customer service software.
  • Ability to work in a fast-paced environment and manage multiple tasks.

Ofelia Calaca

F & T Call Center ServicesOwner

Active this month

Working Location

Bacoor, Bacoor, Cavite, Philippines

Posted on 29 October 2024

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