Customer Service Representative

₱10-20K[Monthly]
On-site - RizalFull-time1-3 Yrs ExpHigh/Senior High School
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Job Description

Customer ServiceCustomer RetentionCustomer ExperienceCustomer OrientedCustomer Management

Description

  • Respond to customer inquiries promptly via phone, email, or chat.
  • Resolve customer issues by clarifying problems, researching solutions, and implementing corrective actions.
  • Maintain a thorough knowledge of products, services, and company policies.
  • Record and track customer interactions and outcomes in the CRM system.
  • Escalate unresolved issues to the appropriate departments when necessary.
  • Provide information on promotions, products, and services.
  • Ensure customer satisfaction by delivering a positive experience and timely resolution.

Requirements

  • HS/ Senior HS Graduate
  • Willing to work in Alabang
  • Willing to work onsite
  • Accounts: Retail, Telco, B2B

Dianne Ong

Sapphires Human Resource ServicesHR Director

Active this week

Working Location

Sapphires Human Resources Services, Tanguile, Taytay, 1920 Rizal, Philippines

Posted on 25 October 2024

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