Customer Service Representatives (Patient Care Coordinators) are service-focused professionals who ensure consistent follow-up with patients. They communicate clinical results promptly, assist with coordinating referrals, pre-approvals, and follow-up appointments.
• Handle incoming phone calls, respond to online inquiries, confirm appointments, and make outbound calls for patient retention
• Prepare and send patient letters/reports
• Attach clinical documents to patient charts
• Submit cases to the Department of Health (DOH) via fax or online portal Email medical reports requested by patients
• Efficiently multitask and navigate multiple systems, including electronic medical records, to provide medical information and follow-up support after clinical visits
• Comply with all HIPAA regulations and guidelines
• High school graduate, senior high school graduate, associate degree holder, or college-level education
• with or without experience BPO experience
• Strong written and verbal communication skills
• Excellent listening abilities
• Passion for delivering quality customer service and ensuring patient satisfaction
• Ability to handle phone calls effectively
• Willingness to work a flexible, shifting schedule
Willing to work on-site in Market! Market! Bonifacio Global City, Taguig.
Pay: Php18,000.00 per month + Benefits!
Benefits:
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Life insurance
• Paid training
• Promotion to permanent employee
Supplemental Pay:
• 13th month salary
• Overtime pay
Hazel Ann Tenorio
Synlink Recruitment Outsourcing Co. Inc.Recruitment Specialist
11th Floor, Robinsons Equitable Tower, Basement 1, Robinsons Equitable Tower, corner ADB Ave, Ortigas Center, Pasig, 1605 Metro Manila, Philippines
Posted on 23 October 2024
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