Customer Service Representative
Job Description
Description
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirement
- College level or SHS Graduate
- With at least 6 months experience in the same field or in telecommunication industry
- Can handle stress and pressure
- Can handle customer complain
- With basic knowledge in customer service
- Trustworthy
- Not BPO
Erica Cruz
HR OfficerEsquiretech Corp.
Active today
Working Location
Xiaomi Service Center. W4RP+WXW, President Jose P. Laurel Hwy, Lipa, Batangas, Philippines
Benefits
Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Employee Recognition Program
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Insurance Health & Wellness
Life Insurance, HMO
Perks Benefits
Annual Company Trip, Employee Discount
Professional Development
Employee Assistance Program
Time Off & Leave
Bereavement Leave, Sick Leave, Solo Parent Leave, Vacation Leave
Posted on 02 October 2024
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