Customer Service Representative
Job Description
Description
- Respond to customer inquiries via phone, email, and live chat, ensuring timely and accurate assistance.
- Maintain strong product knowledge of Glophics Web Design and Advertising Inc.'s portfolio to offer effective support in the tech industry.
- Resolve issues while providing a high level of customer satisfaction and upselling services where appropriate.
- Document customer interactions in the CRM database, and follow up to ensure problem resolution.
- Collaborate with the tech team to stay updated on new products and services to better assist customers.
Requirement
- Educational Qualifications: No specific degree required.
- Experience Level: Less than 1 year of experience needed.
- Skills and Competencies: Proficiency in English language, excellent customer service aptitude, strong organizational skills, ability to work well in a team, and effective problem-solving abilities.
- Responsibilities and Duties: Respond to customer inquiries, resolve issues efficiently, document interactions, and collaborate with team members to enhance service quality.
- Working Conditions: Dynamic call center environment, requiring desk work and use of computer and phone systems. Full-time hours with possible shift rotations.
- Qualities and Traits: Empathetic, patient, reliable, adaptable, with a positive demeanor and strong work ethic.
Charlene Geonzon
HR OfficerGlophics Web Design and Advertising Inc.
Working Location
19 Floor IT Building Tower 2, Lot 3 Blk 13 Archbishop Reyes Ave, Cebu Business Park Cebu City, Glophics Web Design & Advertising Inc., Archbishop Reyes Avenue, Mindanao Avenue, Cebu IT Tower, corner Bohol Ave, Cebu City, 6000 Cebu, Philippines
Benefits
Allowances
Meal Allowance
Employee Recognition and Rewards
Commission, Annual Appraisal
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave
Posted on 04 September 2024
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