We’re hiring.

Ubiquity is hiring for Customer Service Representatives to join our team. Our Customer Service Representatives is an integral role in the operations of our Bacolod office.

The details.

• Attends to customers' needs by answering product and service related queries
• Provides product overview and information about other services and offerings
• suggesting information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed

Ideal candidates have:

• At least 6 months of BPO Experience
• With Sales background an advantage
• Average English communication skills
• Candidates must have a high level of analytical/critical thinking skills and keen attention to details
• Must be willing to work onsite and on shifting schedules

The Perks.



• Medical, Dental, Vision and Life Insurance Benefits
• Paid Time Off
• Retirement Benefits
• Learning and Development Opportunities