Setting the Gold Standard in Home Care Solutions

Our client is the UK’s leading provider of domestic cleaning services, offering seamless solutions for weekly, one-off, and specialist cleaning. With a reputation for excellence, they connect clients to top-rated cleaners and skilled tradespeople for everything from regular cleaning to specialist tasks like plumbing and decorating. Known for their seamless processes, meticulous attention to detail, and customer-first approach, our client ensures every interaction is smooth, reliable, and stress-free. Joining their team means contributing to a company that transforms homes and lives.

Job Description

As a Customer Service & Operations Executive, you will provide inbound and outbound support through email, phone, and live chat. From resolving issues to managing relationships with housekeepers and clients, your role is to ensure smooth operations and exceptional service with every interaction. Flexibility is essential as you'll handle shifting schedules, holidays, and weekends.

Job Overview

Employment Type: Full-Time

Shift: Mid Shift to Night Shift (Shifting)

Salary: Up to PHP40,000

Work Setup: Hybrid, Makati (3-4 months training onsite)

Perks: Day 1 HMO, Above-market salary, Global exposure

Your Daily Tasks

• Drive retention by consistently providing exceptional support to customers.
• Deliver inbound and outbound customer assistance via email, phone, and live chat.
• Ensure every customer interaction reflects a commitment to excellence.
• Handle a broad range of inquiries and issues, from ensuring each clean goes smoothly to managing relationships.
• Take full ownership of issues, empowered to resolve them effectively the first time, every time.
• Respond swiftly and accurately to customer and Housekeeper inquiries, ensuring prompt resolution.
• Adapt to midnight shift schedules, with monthly shift changes, and be available to work on holidays and weekends.

• At least 5 years of recent relevant experience.
• Blended customer service experience handling voice, email, and chat.
• Preference for candidates with consistent career tenures, avoiding frequent job transitions.
• Candidates should be located within 1 hour of Makati for ease of access when onsite presence is required.
• Strong interest in building a long-term career with Housekeep, demonstrated through a stable and consistent job history.
• Educated at least a college level.
• Proven experience managing customer interactions through email, chat, and phone.
• Experience working with UK customers or in marketplace services (e.g., Airbnb, Uber) is a plus.
• Proficient with technology; familiarity with Zendesk is an advantage.
• Exceptional customer service skills, driven by a passion for creating outstanding customer experiences.
• Excellent written and spoken communication skills in English.
• Demonstrated strong judgment and practical problem-solving abilities.

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Welcome to Emapta Philippines!

Discover a world of possibilities where your career flourishes in stability and growth. Join a team that thrives on camaraderie and mutual support, ensuring excellence together. Enjoy competitive compensation and immerse yourself in a culture of collaboration, innovation, and personal development.

With a vast roster of international clients and a proven track record of success, Emapta offers a stable foundation for your career. Join us and make a meaningful impact through premium global opportunities at your fingertips. Apply now and shape a brighter future with Emapta!

#EmaptaExperience

Take this opportunity to grow in your career. Apply now as a Customer Service & Operations Executive!