Qualifications:

• Graduate of Mechanical Engineering; Licensed Mechanical Engineer preferred
• At least 5 years of managerial experience in HVAC, general equipment maintenance, and warranty management
• Knowledgeable in kitchen equipment, laundry equipment, and air-conditioning systems
• Experience in after-sales service, parts sales, contract negotiation, inventory forecasting, and accounts receivable management
• Strong customer service, negotiation, and presentation skills
• Highly proficient in Microsoft Office, especially MS Excel

Key Responsibilities:

• Oversee the overall operations of the Engineering Department
• Plan, organize, and coordinate all after-sales service activities
• Build and maintain strong relationships with customers and suppliers
• Prepare parts sales forecasts and monitor inventory requirements
• Negotiate service agreements and contracts
• Review project costing and pricing to maximize profitability and secure bids
• Manage the department's credit and collection activities
• Recruit, lead, and develop the engineering team
• Coordinate with customers during equipment installation, commissioning, and maintenance
• Provide updates to management on escalated service concerns and recommend appropriate actions
• Support strategic planning, forecasting, and operational reporting
• Perform other duties as assigned