Description

• Oversee daily customer service operations to ensure high-quality service delivery.
• Train and mentor customer service representatives, providing guidance on best practices.
• Resolve customer issues and complaints efficiently, escalating when necessary.
• Analyze customer feedback and implement improvements to enhance service quality.
• Manage scheduling and staffing to ensure adequate coverage during peak hours.

Requirements

• Educational Qualifications: Diploma in a relevant field
• Experience Level: 0–2 years in BPO sector
• Skills and Competencies: Proficiency in English, excellent customer service skills, strong scheduling abilities, effective problem-solving skills
• Responsibilities and Duties: Ability to train and support staff in customer service roles
• Qualities and Traits: Strong leadership and interpersonal skills