Customer Service Agent
Synlink Recruitment Outsourcing Co. Inc.
Job Description
Benefits
Allowances
Meal Allowance, Transportation Allowance
Employee Recognition and Rewards
Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Customer Communication: Efficiently handle inbound requests and outbound outreach via phone, chat, email, and social media.
Dispute & Issue Resolution: Fix customer problems on the spot, including tracking shipments, processing returns, and resolving payment issues.
Data & Account Upkeep: Log every interaction details, open new customer accounts, and update billing details in the CRM.
Product Knowledge: Keep up to speed on all company products and guidelines to provide reliable support.
Smart Escalations: Spot complex cases early and route them to supervisors or technical support when needed.
Janela Kaye Venzon
Recruitment Sourcing AssociateSynlink Recruitment Outsourcing Co. Inc.
Active within three days
Working Location
TP Rockwell. 4/F, Octagon Building, San Miguel Ave, Ortigas Center, Pasig, 1605 Metro Manila, Philippines
Posted on 15 Jun 2026
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