Description

• Assist customers with inquiries and provide detailed information about products and services.
• Resolve customer complaints effectively and in a timely manner to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service processes and enhance the customer experience.
• Adhere to company policies and procedures while delivering exceptional customer service.

Requirements

• Educational Qualifications: Diploma or equivalent in a relevant field
• Experience Level: 5–8 years
• Skills and Competencies: Excellent communication and interpersonal skills
• Qualities and Traits: Strong problem-solving skills and a customer-oriented attitude
• Working Conditions: Office environment with occasional extended hours
• Responsibilities and Duties: Ability to multitask and manage time effectively