Description

• Provide exceptional customer service support to clients via phone, email, and chat.
• Resolve customer inquiries and issues promptly and accurately.
• Maintain records of customer interactions in the CRM system.
• Collaborate with team members to improve service delivery processes.
• Assist in training new staff members on customer service protocols.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience
• Experience Level: 3–5 years of experience in customer service
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Proficiency in using CRM software
• Qualities and Traits: Positive attitude and ability to work under pressure
• Responsibilities and Duties: Ability to multitask and handle various customer service requests