Job Description:

In this role, you will bridge the gap between complex insurance policies and policyholder needs, delivering seamless service through a mix of empathy and digital efficiency.

-Handle inbound inquiries via phone, chat, and email regarding policy coverage, limits, and exclusions.

-Act as the first point of contact for claims, gathering essential data and setting customer expectations for the next steps in the adjudication process.

- Guide customers on how to use self-service portals and mobile apps to manage their accounts.

Requirements/Qualifications:

-Minimum of 1 year experience in Customer Service (Particularly with background in insurance, life and retirement account.

Work Arrangement: Hybrid (3x Onsite, 2x Work From Home)

Work Schedule: Monday-Friday (8:00AM-9:00PM EST)

Location: Alabang, Muntinlupa