Customer Service Agent
Synlink Recruitment Outsourcing Co. Inc.
Job Description
Benefits
Allowances
Meal Allowance, Transportation Allowance
Employee Recognition and Rewards
Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Technical Troubleshooting: Diagnose and resolve customer issues regarding hardware, software, internet connectivity, or device setups.
Guided Assistance: Walk customers step-by-step through technical processes over the phone, email, or live chat.
Documentation: Create detailed logs of technical issues and the steps taken to resolve them within the ticketing system.
Escalation: Identify complex network or system bugs and escalate them to the tier-2 engineering or specialist teams.
Janela Kaye Venzon
Recruitment Sourcing AssociateSynlink Recruitment Outsourcing Co. Inc.
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Working Location
2 floor, Claro M. Recto Avenue, corner Corrales Ave, Cagayan De Oro City, 9000 Misamis Oriental, Philippines
Posted on 01 Jul 2026
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