• Interacts with customers to answer inquiries, clarify processes, or provide relevant resources.

• Coordinates with relevant dealers and departments to address customer concerns.

• Troubleshoots customer issues according to approved guidelines and procedures.

• Performs dealer audits to ensure compliance with customer service procedures.

• Monitors dealer performance on customer issue management and documentation

• Graduate of Communications, Business Management, or related course.

• With at least 3 years of related experience in customer relations management; experience in the automotive industry is an advantage.

• Must possess a high level of commitment to customer satisfaction and quality service.

• Results-driven with the ability to thrive in a high-pressure work environment.

• Excellent communication and negotiation skills.

• Willing to work in Binan, Laguna (on-site)