Description

• Serve as the primary point of contact for domestic account inquiries and customer care issues.
• Manage and resolve customer complaints effectively and efficiently.
• Provide support to customers regarding product information, order status, and account management.
• Maintain accurate customer records and documentation of interactions.
• Collaborate with cross-functional teams to ensure customer satisfaction and service optimization.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: atleast 1year of SQL experience or 2 years of CSR/TSR or atleast 6 months of Digital Ads, Content Moderator, Digital Marketing or Digital Sales Experience
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks effectively.
• Working Conditions: Standard office environment with potential for remote work opportunities.