Description

• Assist customers in resolving inquiries and issues via phone, email, and chat.
• Maintain a high level of professionalism and ensure customer satisfaction.
• Collaborate with team members to enhance service delivery and customer experience.
• Document and process customer interactions in the CRM system.
• Provide accurate information about products and services to customers.

Requirements

• Educational Qualifications: Diploma in any relevant field
• Experience Level: 5–8 years
• Skills and Competencies: Strong communication and interpersonal skills
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize workload
• Qualities and Traits: Patience and empathy to deal with customer concerns