Job Requirements

• 6+ months of account resolution, customer contact, or customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• At least 2yrs completed of Tertiary Education
• At least 6mos of contact center experience
• Preferably with Collections experience

Responsibilities

• Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
• Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
• Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
• Regularly receive direction from supervisors, and escalate questions and complex issues to more senior roles
• Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers