• Effectively, research, analyze and resolve customer issues via multiple work queues in timely manner.
• Identifies processes that will create efficiencies in workflow which in turn will increase customer satisfaction.
• Analyze customer concerns and provide appropriate resolution and actions.
• Serve as liaison between management, and customer to improve customer service and business productivity.
• Identify opportunities for improvement and work cross functionally to enhance business processes.
• Assists in the development, testing, and communication of operational policies and procedures.
• Assist in training and mentoring peers on improving customer support service.
• All other duties as assigned.
  
  
  

• 1-3 years minimum experience in customer support / sales support or other contact center role.
• 4-year degree in business, management, or related field, preferred.
• Strong verbal and written communications and interpersonal skills.
• Customer focused with the ability to work effectively and professionally with customers.
• Regular, consistent, and punctual attendance. Must be able to work variable schedule(s) and overtime, as necessary.
• Team player within department, company, and network.
• Basic level computer skills with basic Microsoft programs.
  

Please refer to job description.