Staffing co. CSR with Fin-Tech Background- Hiring Work onsite

₱25-30K[Monthly]

On-site - RizalFull-time1-3 Yrs ExpHigh/Senior High School

English LanguageCustomer ServiceStrong Work EthicTechnical Skills

Handle high-volume inbound and outbound calls efficiently.
Provide prompt, accurate, and friendly customer support.
Resolve issues and manage customer accounts professionally.
Maintain confidentiality and GDPR compliance.
Upsell services when appropriate to fit clients' needs.
Work collaboratively in a team-oriented BPO and Call Center industry.
Foster strong client relationships, reflecting our staffing company's commitment to service excellence.

Educational Qualifications: Must have at least a High/Senior High School degree.
Experience Level: Seeking candidates with 1-3 years of experience in customer service.
Skills and Competencies: Proficiency in the English language, strong customer service skills, a strong work ethic, and relevant technical skills.
Responsibilities and Duties: Address customer inquiries, resolve issues, maintain customer satisfaction, manage multiple tasks, and adhere to company policies.
Working Conditions: This role requires working in a fast-paced environment, possibly including shift work and weekends.
Qualities and Traits: Candidates must be patient, empathetic, possess excellent communication skills, and have the ability to work under pressure.