Job Summary:

The Credit and Collection Officer is responsible for evaluating customer creditworthiness, monitoring accounts receivable, and ensuring timely collection of outstanding invoices.

The role supports the implementation of company credit policies, maintains accurate financial records, and helps minimize delinquent accounts while fostering strong customer relationships.

Key Responsibilities:

· Conduct credit investigations and evaluate potential customers based on submitted documents and financial information

· Monitor accounts receivable and ensure timely collection of outstanding balances

· Record and validate incoming payments in the system (SAP or equivalent)

· Prepare and send Statements of Account (SOA) and follow up with customers for collections

· Implement effective collection strategies to reduce overdue accounts and improve AR turnover

· Prepare sales and collection reports, including returns and allowances

· Process credit memos for sales adjustments and customer deductions

· Ensure compliance in securing BIR Form 2307 from applicable customers for submission to Accounting

· Monitor aging reports and prioritize collections based on delinquency levels

· Maintain and update customer master data in the system, ensuring accuracy of pricing and payment terms

· Organize and maintain proper filing/documentation of credit and collection records

· Coordinate with internal teams (Sales, Accounting) regarding customer accounts and issues

· Perform other tasks that may be assigned from time to time

Qualifications:

Educational Attainment:

· Bachelor’s degree in Finance, Accounting, or any related field

Work Experience:

· At least 1–3 years of experience in credit and collections or accounts receivable

Knowledge and Competencies:

· Understanding of credit policies and basic financial statement analysis

· Knowledge in accounts receivable processes

· Familiarity with collection strategies and negotiation techniques

· Proficiency in SAP or similar systems is an advantage

· Advanced skills in Microsoft Excel (reporting and analysis)

· Knowledge of BIR tax regulations and compliance

Skills and Abilities:

· Strong analytical and problem-solving skills

· Good decision-making ability

· Excellent communication and interpersonal skills

· Organized and detail-oriented

· Ability to manage multiple accounts and meet deadlines

· Customer relationship management skills