Responsibilities:

• Responsible for delinquent clients' requests, queries, and complaints
• that need to be considered to maintain goodwill with the company.
• Resolves the account promptly and prevents further deterioration.
• Negotiates and performs collection or recovery efforts on accounts

assigned:
(Secured and Unsecured Loans)

a. Prepares Demand / Collection Letters for Past Due accounts

b. Prepares Statement of Account and Payment Analysis

c. Personally visit clients for payment arrangements

d.  Recommend past due accounts for appropriate legal actions

e.  Monitors account closely to achieve targets set by the organization

• Recommend an appropriate recovery strategy, including
• restructuring/re-packaging/re-payment plan of the account to revert the loan
• account into the current / paying status.
• Analyzes the financial capacity of the client and the company's other recourse for
• secured loans.
• Extends a fine balance between the company's interest and the client's continuing
• patronage and willingness to settle the obligation to keep the existing
• relationship mutually beneficial (Remedial)
• Implement effective collection strategies in coordination with other support units in
• accordance with the strategies of the group/department and management mandate.
• Conforms to the internal company policies and procedures and extremal or regulatory
• memorandum guidelines in relation to recovery and collection procedures
• Supports Management decisions, requirements, and expectations
• Performs such other duties as may be assigned from
• time to time by the immediate supervisor and the Management

Job Requirements

Requirements

• Educational Qualifications: Bachelor’s degree in Finance, Business Administration, or a d business courses field.
• Experience Level:  with at least three (3) years work-related experience gained from any financial
• institution (bank/finance company/collection agency, etc.), particularly
• in the field of loan remedial management and collection.
• Skills and Competencies: Excellent communication and negotiation skills.
• Qualities and Traits: Detail-oriented with strong problem-solving abilities.
• Responsibilities and Duties: Ability to manage multiple accounts effectively under pressure.
• Working Conditions: Office-based role in Pasig Head Office, with standard working hours