The Benefits Systems Administrator supports the delivery of benefits administration services for Health & Welfare and Pension plans. This role is responsible for system administration, data processing, reporting, testing, and client support while working closely with global teams and clients.

Key Responsibilities

Benefits Administration & System Support

• Administer ongoing benefits system activities for Health & Welfare and Pension plans.
• Process and manage employee, dependent, beneficiary, and enrollment data files.
• Generate payroll feeds, vendor files, and ad hoc reports.
• Process benefit confirmations and related communications.
• Assist with system testing, including web portals, interfaces, and system-generated reports.
• Utilize case management tools to track and resolve issues.
• Respond to and resolve client inquiries with professionalism and accuracy.
• Maintain process documentation, procedures, and processing calendars.
• Provide backup support to team members as needed.

Client & Project Support

• Participate in client status meetings and maintain positive client relationships.
• Support project teams to ensure successful transition from implementation to ongoing administration.
• Identify process improvements and potential opportunities for additional services.

Compliance & Operational Excellence

• Ensure compliance with internal controls, SOC1 requirements, and company standards.
• Meet established service level agreements (SLAs) and productivity goals.
• Analyze workflows and recommend process improvements.
• Develop understanding of integrations between benefits systems, HRIS, payroll, and insurance carriers.

Qualifications

• Bachelor's degree preferred.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaboratively in a team environment.
• Flexible and willing to work a mid-shift schedule.
• Experience with HRIS, benefits administration systems, payroll systems, or employee benefits administration is an advantage.
• Experience supporting US or UK clients/projects is preferred but not required.
• Ability to complete company-provided Benefits Systems Administrator training.