We’re Hiring: Benefits Administration Consultant II!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Benefits Administration Consultant II to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Benefits Administration Consultant II

Work Arrangement: Hybrid

Location: Philippines - Angeles, Mabalacat, Tarlac

Schedule: Morning Shift / Mid Shift

Job Description:

The Benefits Administration Specialist coordinates and administers various aspects of employee benefits administration for HRO clients. Maintains close communication with client points of contact (POCs), handles onboarding processes, and ensures compliance with benefits-related policies and programs sponsored by the client.

Key Responsibilities:

Recruitment Support:

• Draft job postings
• Standardize screening process by providing templates and guides for interview questions and evaluation forms

Onboarding Administration:

• Coordinate communication with points of contact to trigger events.
• Collect pre-hire documentation and review for completeness
• Arranges background checks and drug screenings.
• Initiate E-verify (I9) procedures.
• Schedule new hire orientation sessions and provide orientation materials to employees such as handbooks, required notices, benefits brochures, etc
• Assist in assigning required eLearning courses (e.g., safety training, anti-harassment, etc.), if available, through Client’s third-party learning management platform.

Benefits Administration:

• Enrolls employees in carrier systems.
• Responds to employee inquiries regarding benefits.
• Notifies carriers of changes following employee terminations.
• Perform monthly reviews and reconciliations of medical, dental, vision, STD, LTD, and life insurance plans.
• Collaborates with vendors to resolve, update, and correct system issues.
• Assist with open enrollment processes such as employee communications, vendor updates, and training
• Updates client HRIS systems with vendor benefit rates
• Serves as the client point of contact for setting up EDI feeds to maximize effectiveness of HRIS system.
• Conducts enrollment reviews to identify and resolve situations where employees missed enrollment periods
• Manages leave administration (e.g., FMLA, STD, LTD, Military, Personal Leave) and coordinates return-to-work processes with managers and employees.

HRIS Assessment

• Review HRIS setup to identify workflow, data or reporting gaps
• Analyze key HR processes in the system and suggest ways to improve efficiency
• Review HRIS data and provide guidance on maintaining data quality and consistency
• Create custom report templates (e.g., turnover analysis, headcount, and benefits utilization)
• Partner in an advisory capacity to a designated implementation team for any systems changes or updates

Compliance Administration:

• Employee Handbook Update or Development
• Policies and Procedure Update or Development
• Job Descriptions Review or Development

Offboarding Administration:

• Develop a standardized offboarding checklist
• Administer termination notices
• Coordinate final paycheck processing
• Notify benefit carriers of termination
• Coordinate with internal contact to collect company property and revoke access to systems

SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Assists in researching new trends impacting our clients and outsourced service offerings.
• Contributes to the growth of the HRO service line.
• Participates in professional development activities.
• Participates in business development activities, e.g., meet to learns

COMPETENCIES:

• Client Orientation
• Results Driven
• Relationship Building
• Problem Solving
• Time Management/Organization
• Written and Verbal Communications
• Strong attention to detail and accuracy

Qualification and requirements:

Education:

• Bachelor’s degree in business, human resources, I/O psychology, organizational communications, or a related field.
• PHR/SPHR or SHRM-CP/SHRM SCP, CEBS or other related certification(s)

Experience:

• 2+ years of experience in benefits administration or a similar role.
• 1+ years of experience with various Human Resources Information Systems (HRIS), e.g., iSolved, ADP, Paylocity

Travel

• Travel may be required to client locations, when requested, and conference locations.

PERFORMANCE MEASURES:

• Client satisfaction and account development
• Team and practice satisfaction and growth participation
• Personal utilization and realization

Non-negotiable skills & requirements:

• Minimum of 2 years’ experience in HR or administrative roles, with a focus on recruitment and office coordination 
• Proficiency in HR software and advanced use of Microsoft Office tools 
• Bachelor’s degree in Human Resources, Business Administration, or a related field 
• Demonstrated ability to manage complex administrative tasks and contribute to HR initiatives effectively
• Willing to work on a hybrid setup and might attend training onsite, duration indefinite

Perks & Benefits (Work From Home/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment  
• Flexible leave credits which may be used for vacation, emergency and sick leaves  
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled  Superb and exciting Mid-Year Parties – with items to give away and cash prizes!  
• Endless opportunities for career advancement  
• Annual Performance Review with Salary Increase  
• We set you up for success with a company-provided PC/Laptop and fiber internet connection  
• Tech-on-wheels Support  
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues  
• International career growth and connections  
• Unlimited cash incentives for hired referrals  
• Mental Wellness Employee Assistance program through Lifeworks  
• In-house psychiatrist available to support employees' well-being  
• Become part of the Employee Share Units program  
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

• Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.