Collection Associate – B2B Accounts Receivable

Location: Aura, Taguig (Onsite)

Shift: Night Shift (US Hours)

Salary: ₱30,000 – ₱35,000/month

Employment Type: Full-Time

Are you an experienced Accounts Receivable or B2B Collections professional? Join our growing team and play a key role in managing customer portfolios, driving collections, resolving payment issues, and maintaining healthy cash flow while delivering exceptional customer service.

Key Responsibilities:

• Manage assigned B2B customer portfolios and AR aging buckets to achieve collection targets.
• Conduct collections through phone calls and emails while following up on payment commitments.
• Investigate and resolve payment delays by coordinating with Billing, Sales, and Cash Application teams.
• Perform account reconciliations and resolve payment disputes.
• Maintain accurate collection notes, customer correspondence, and account status updates.
• Support AP portal activities, invoice submissions, vendor setup requirements, and PO-related concerns.
• Escalate critical accounts and disputes following established governance processes.
• Meet productivity, quality, and SLA targets while providing a positive customer experience.

Qualifications:

• Bachelor's Degree in Commerce, Finance, Accounting, or a related field.
• 2–5 years of experience in Accounts Receivable, B2B Collections, or Order-to-Cash (O2C) within a shared services environment.
• Strong experience in B2B collections, account reconciliation, dispute resolution, and customer communication.
• Good understanding of AR Aging, Dunning Process, and Promise-to-Pay management.
• Experience using ERP systems such as SAP, Oracle, NetSuite, or similar platforms.
• Proficient in Microsoft Office.
• Excellent English communication skills (CEFR C1 or equivalent).
• Strong analytical, negotiation, and stakeholder management skills.
• Willing to work onsite in Aura, Taguig on a night shift schedule.