Key Responsibilities:

Handle reminder calls and collection follow-ups for due or overdue customers, pushing customers to repay on time or fulfill promised payments. The core objective is to improve collection rate, increase promise-to-pay fulfillment, and control delinquency roll-over.

Qualifications & Requirements:

• Experience in collections, reminder calls, debt recovery, or tele-collections is preferred.
• Experience handling cash loans, installment loans, credit cards, consumer finance, or lending products is preferred.
• Able to work under pressure and manage challenging customer interactions, including payment refusals and difficult conversations.
• Results-driven with strong follow-up skills and commitment to meeting collection targets.
• Demonstrates professionalism, compliance awareness, and ethical collection practices.
• Senior High School graduate or above.
• Able to communicate effectively in English for collection-related calls.
• Previous experience in collections, reminder calls, or debt recovery is preferred.
• Comfortable handling high-volume calls and working toward collection targets.
• Basic computer skills, maintaining system notes and follow-up records.
• Willing to work onsite and accept performance-based assessments.
• Available to work either a shifting schedule (6 days on, 1 day off) or a fixed Monday-to-Saturday schedule.