About the job

We are seeking a motivated Collections Specialist to join our finance team. In this role, you will manage your own ledger of accounts, ensuring invoices are paid in accordance with agreed terms. You will interact directly with clients, safeguard relationships, and continuously improve our collections processes.

Key Responsibilities

Client Management

• Contact clients via telephone and email to resolve outstanding debt issues.
• Apply defined processes, case history, and judgment to determine next steps for each client.
• Maintain accurate records of client communications within Oracle Advanced Collections.
• Investigate and resolve unallocated cash occurrences.
• Negotiate payment solutions while addressing client concerns and complaints.
• Manage stakeholder relationships to preserve goodwill with internal and external clients.

Excellence in Delivery

• Achieve qualitative and quantitative performance targets.
• Re-prioritize workload effectively to meet deadlines and targets.
• Escalate issues affecting recovery of funds in a timely manner.
• Ensure tasks align with Service Level Agreement objectives.
• Contribute to continuous improvement initiatives within the team.
• Apply billing processes, policies, procedures, and internal control standards.

Team Collaboration

• Liaise regularly with management and collections analysts on performance updates.
• Collaborate with other finance associates to ensure compliance across teams.
• Work effectively within a team-oriented environment.

Requirements

• Bachelor's degree in any related finance/accounting program
• At least 2 years of experience in business-to-business collections or credit control
• Strong fluency in written and spoken English.
• Excellent communication and customer service skills across multiple channels.
• Strong analytical skills to interpret financial data and identify root causes.
• Professional handling of exceptions and disputes.
• Proficiency in MS Excel.

Work Setup: Hybrid (1x RTO/week)

Work Schedule: Shifting

Work Location: BGC, Taguig City

Work Type: 6 months project-based contract