Oversees complex Order-to-Cash (OTC) functions. The role focuses on reconciling high-volume accounts, resolving disputes, and driving collections to minimize bad debt. Ideal candidates possess strong ERP proficiency (e.g., SAP, Oracle) and work in global service hubs.

Key Responsibilities

• Portfolio Management: Independently manage and reconcile complex accounts receivable portfolios (typically 500-700 accounts) to ensure timely payments.
• Dispute Resolution: Investigate billing discrepancies, unapplied cash, and customer disputes by collaborating with sales and cash application teams.
• Process Leadership: Act as a technical leader. Identify process inefficiencies and implement strategies to prevent the recurrence of deduction/dispute issues.
• Client Relationship Management: Communicate effectively with clients and internal stakeholders to maintain healthy financial relationships and ensure adherence to Service Level Agreements (SLAs).
• Reporting & Risk Analysis: Provide accurate forecasting, monitor overdue balances, identify top account credit risks, and report findings to management

Qualifications

• Strong understanding of general finance principles and financial processes.
• Advanced knowledge of Customer Master Data Management, Order & Credit Management, Billing, Collections, Disputes, Deductions, and Cash Application.
• Hands-on experience with ERP systems such as SAP, Oracle, Salesforce, or similar large-scale accounting tools.
• Proven track record in monitoring customer accounts, cash application results, master data setup, billing, and order management.
• Demonstrated team collaboration skills, including participation in team discussions and information sharing.
• Excellent written and verbal communication abilities; proficient in MS Excel;
• With at least 2 years of experience in B2B collections, dispute management, and voice-support collection roles, plus strong end‑to‑end AR process exposure including claims, memos, billing deductions, and freight liability cases.

Required Qualifications

• Education & Experience: Bachelor’s degree in Accountancy, Finance, or Business. Typically requires 4+ years of hands-on experience in AR/Collections within a BPO or shared services environment.
• Technical Skills: Advanced proficiency in MS Office Suite (specifically Excel). Hands-on experience with ERP systems like SAP, Oracle, or Salesforce.
• Soft Skills: Excellent negotiation, organizational, and problem-solving abilities. Proven capability to handle multiple tasks in a fast-paced, sometimes stressful environment

Summary of Benefits

• HMO Coverage: Includes up to 6 dependents total (spouse + 5 children, or 6 children). Extended dependents, such as parents or a 6th/7th child, are not covered.

• Medical Reimbursement: Eligible for reimbursement of qualified medical expenses.

• Employee Assistance: Emergency Loan, Funeral Aid

• Maternity Benefit: Provides maternity-related financial support.

• Life Insurance: Coverage provided for employees.

• Leave Benefits: Includes Sick Leave, Vacation Leave, Emergency Leave, Marriage Leave, Maternity Leave, Paternity Leave, Magna Carta Leave, Violence Against Women and Children Leave, and Solo Parent Leave

The client will discuss the benefits directly.

Position level: Specialist with 2 years of relevant experience.

Job location: Eastwood Libis, full-time onsite, night shift 5 days

• Hiring Process Flow:

o Endorsement of John Clements

o CV Review of TA

o Phone Validation of TA

o English Communications Assessment

o Hiring Manager Interview

o Offer

Interview process: online and face-to-face