The Collection Assistant supports the Sales and Financing team in managing accounts receivable and ensuring timely collection of payments. This role assists customers with payment inquiries, follows up on outstanding balances, and maintains accurate collection records to support efficient cash flow management.

Key Responsibilities

• Monitor customer accounts and identify overdue payments.
• Contact customers via phone, email, or in-person to follow up on outstanding balances.
• Assist in preparing collection reports, statements, and payment reminders for management review.
• Coordinate with Sales and Financing teams to resolve billing or payment disputes.
• Maintain accurate and organized records of collection activities and customer communications.
• Support the preparation of financial reports and account reconciliations.
• Ensure compliance with company policies, contractual agreements, and regulatory requirements.
• Provide excellent customer service while addressing payment issues professionally.
• Escalate unresolved collection cases to supervisors or management as needed.
• Assist in implementing strategies to improve collection efficiency and reduce delinquency.
• Perform errands and other duties as required by the immediate superior.

Qualifications & Skills

• Strong communication and interpersonal skills.
• Good negotiation and customer service abilities.
• Excellent time management and organizational skills.
• Strong attention to detail and accuracy in record-keeping.
• Ability to multitask and work under minimal supervision.
• Proficiency in Microsoft Office applications, particularly MS Word and Excel.
• Honest, reliable, and results-oriented.
• Experience in collections, accounts receivable, customer service, or finance-related work is an advantage.

Preferred Requirements

• Graduate of Business Administration, Finance, Accounting, or any related course.
• Familiarity with collection processes and financial documentation is preferred.
• Ability to maintain professionalism and confidentiality when handling customer accounts.