Pet Warehouse is a Philippine distributor and retailer of some of the world's best pet brands located in Hanston bldg. in Ortigas, Pasig.

Job Title: Collections Associate

Department: Administration

Reports To: Admin Manager

Job Summary

The Collections Associate is responsible for ensuring timely collection of payments from customers, maintaining accurate records of receivables, and minimizing overdue accounts and bad debts. This role supports the financial health of the business by enforcing credit terms, following up on outstanding balances, and coordinating closely with Sales and Accounting teams.

Key Responsibilities

1. Accounts Receivable Monitoring

• Track and monitor all customer accounts and outstanding balances
• Maintain an updated Accounts Receivable (AR) aging report
• Ensure all collections are recorded accurately and reconciled with invoices

2. Collections & Follow-Ups

• Proactively follow up with customers on due and overdue invoices via call, email, or messaging
• Ensure collections are completed within agreed payment terms
• Send statements of account (SOA) and reminders regularly
• Build professional relationships with clients to facilitate smoother collections

3. Handling Overdue Accounts & Bad Debt

• Escalate long-overdue accounts to management
• Recommend actions for delinquent accounts (credit hold, restructuring, legal action if needed)
• Assist in negotiating payment plans for problematic accounts
• Monitor and report on high-risk or potentially uncollectible accounts

4. Coordination with Sales & Operations

• Coordinate with Sales team regarding customer payment status and credit limits
• Flag accounts that should be placed on hold due to non-payment
• Ensure orders are aligned with approved credit terms before processing

5. Documentation & Reporting

• Maintain complete and organized records of invoices, payments, and communications
• Prepare daily/weekly collections reports and AR aging summaries
• Track collection performance versus targets
• Assist in audit and reconciliation processes

6. Administrative Support

• Support general admin tasks such as filing, document preparation, and coordination
• Assist in billing, invoice issuance, and document tracking
• Ensure compliance with company policies and financial procedures

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field
• At least 3 year experience in collections, accounts receivable, or admin support
• Experience handling B2B collections is an advantage
• Familiarity with accounting or ERP systems is a plus
• Proficient in Microsoft Excel or Google Sheets
• Able to drive and owns a motorcycle

Skills & Competencies

• Strong attention to detail and accuracy
• Good negotiation and communication skills
• Persistent and results-driven mindset
• Strong sense of accountability and integrity
• Ability to handle difficult conversations professionally
• Organized and process-oriented

What we offer

At PETWAREHOUSE, we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive medical and dental insurance coverage upon regularization
2. Annual vacation leave and sick leave entitlements
3. Professional development opportunities and training programmes
4. Flexible work arrangements to support work-life balance
5. Discounts on our products and services
6. Opportunities for career advancement and growth within the company

About us

PETWAREHOUSE is a leading retailer of pet supplies and accessories, with a growing presence across the Philippines. Our mission is to provide pet owners with the best products and services to keep their furry friends happy and healthy. With a strong focus on customer service and innovation, we are committed to being the trusted partner for all pet-related needs.

Apply now to join our dynamic and passionate team!