Description

• Process and manage customer accounts to ensure timely collection of payments
• Communicate with customers through phone, email, and mail to resolve outstanding balances
• Maintain accurate records of customer interactions and payment history
• Collaborate with the finance team to address any discrepancies and improve collection processes
• Provide exceptional customer service while handling collection matters

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 0–2 years of experience in collections or customer service
• Skills and Competencies: Proficient in English communication
• Skills and Competencies: Strong customer service orientation
• Qualities and Traits: Detail-oriented and able to handle difficult conversations