Collections Specialist

Work Setup: Fully Onsite, McKinley Taguig (Monday to Friday - 8AM to 5PM)

Environment: Office-based, professional setting.

Physical Requirements: Extended periods of computer and phone use.

Equipment Used: Computer, headset, and standard office tools

Monthly Salary: 24,200

• Contact customers via phone, email, or SMS to follow up on overdue accounts.
• Negotiate repayment plans or settlements within company policies and guidelines.
• Provide courteous, professional support and education on payment terms and account details.
• Manage assigned customer portfolios to ensure prompt and effective recovery.
• Identify high-risk accounts and recommend appropriate collection strategies.
• Maintain accurate records of communications, payment arrangements, and collection efforts in the system.
• Prepare reports on delinquency rates, recovery progress, and performance metrics.
• Ensure adherence to all regulatory and legal requirements related to debt collection.

Qualifications

• Atleast a high school graduate; college undergraduate or bachelor’s degree preferred.
• Minimum of 1 year experience in collections, credit control, or a related field.
• Strong understanding of debt collection processes and fair debt collection practices.
• Knowledge of digital lending platforms, loan products, and risk management principles.
• Excellent communication and negotiation skills.
• Proficient in CRM systems and debt management tools.