Tamaray People Solutions Corporation Collection Specialist Team Lead

₱10-15K[Monthly]

On-site - MakatiFull-time1-3 Yrs ExpBachelor

CollectingTeam Lead

Provide leadership and direction to a team of collection agents, including training, coaching, and performance management.
Monitor individual and team performance metrics such as collection rates, call quality, and compliance with company policies and regulations.
Develop and implement strategies to improve collection efficiency and effectiveness, including setting targets, prioritizing accounts, and optimizing workflows.
Handle escalated customer inquiries and complaints, working to resolve issues promptly and professionally.
Conduct regular training sessions to ensure team members are equipped with the necessary skills and knowledge to succeed in their roles.
Prepare regular reports on collection performance, trends, and areas for improvement, and provide recommendations to management based on data analysis.
Ensure compliance with all relevant laws, regulations, and company policies governing debt collection practices.
Collaborate with other departments such as customer service, legal, and finance to streamline collection processes and resolve complex cases.
Conduct quality assurance checks on collection calls and correspondence to maintain high standards of professionalism and accuracy.
Maintain accurate records of collection activities, correspondence with customers, and any payment arrangements or settlements.

Bachelor's degree in Business Administration, Finance, or a related field or any relevance degree
Proven experience in debt collection, with at least 2-3 years in a supervisory or leadership role.
Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.
Excellent communication skills, both verbal and written, with the ability to effectively communicate with customers and colleagues
Proficiency in using collection software and tools, as well as Microsoft Office applications.
Knowledge of relevant laws and regulations governing debt collection practices.
Analytical mindset with the ability to interpret data and identify trends.
Ability to handle difficult conversations and resolve conflicts with professionalism and tact.
Attention to detail and strong organizational skills.
Ability to work well under pressure and meet tight deadlines.