Key Responsibilities:

• Provide functional and technical expertise to plan, analyze, define and support the implementation of ServiceNow products or group of applications.
• Facilitate impact assessment efforts in producing and reviewing estimates and solutions for client work requests.
• Design, build and configure ServiceNow applications.
• Work with an agile mindset to create value across ServiceNow projects of multiple scopes and scale.
• Apply innovative ideas to drive automation.
• Drive the delivery of outputs according to agreed schedules and specifications.
• Combine business acumen and analytic insight with programming skills to design, develop, configure, build and support ServiceNow applications to meet specific requirements.
• Develop ServiceNow application code, working through each sprint based on agreed stories – turning user requirements into testable product.
• Implement, test, and deploy ServiceNow solutions using best practice software engineering and ITIL methodology.
• Identify and solve issues and incidents within multiple components of the ServiceNow platform.
• Perform thorough impact analysis and testing for ServiceNow patching and platform upgrades.
• Raise issues and risks proactively, providing recommended solutions and mitigations.
• Produce required deliverables and documentations according to defined standards.

Here’s what you’ll need:

• Required skills: ServiceNow development or architecture skills on the ServiceNow platform and its product lines including but not limited to any of the following: ITSM, ITOM, SecOps, IRM, ITAM, HRSD, CSM, SPM
• 1 year or more experience on ServiceNow development/architecture
• Additional skill/s: (nice to have) Agile or Scrum methodology; GenAI

Nice to have skills:​

• Any ServiceNow certification
• ITIL knowledge and/or certification
• A systems engineering or developer background with the ability to learn quickly and share your knowledge with the broader team​
• A mindset to automate everything​