Location: Makati (Onsite)

Shift: 9 PM – 6 AM (Graveyard)

Start Date: ASAP

Salary: PHP 100,000 + PHP 3,600 allowance

Qualifications

• Active PHRN and USRN (Mainland)
• At least 1–2 years supervisory or team lead experience
• Background in healthcare BPO, telehealth, or clinical call center
• Strong leadership and communication skills

Job Description

• Team Leadership & Coaching: Manage, coach, and mentor a team of US-licensed Clinical Nurses. Conduct regular 1:1s, performance reviews, and provide constructive feedback to ensure high-quality patient interactions.
• Operational Performance: Monitor and drive key performance indicators (KPIs) such as schedule adherence, average handle time (AHT), quality assurance (QA) scores, and successful MTM completion rates.
• Escalation Management: Serve as the first point of leadership escalation for complex patient interactions, technical issues, or workflow roadblocks.
• Transition Support: Actively guide and support nurses transitioning from local bedside practice into a highly regulated US telehealth setting, ensuring they build confidence in telephonic patient care.
• Process Improvement: Collaborate with the Operations Manager and SMEs to identify workflow inefficiencies and implement process improvements.
• Compliance Oversight: Ensure the team strictly adheres to HIPAA regulations, data privacy laws, and MTM clinical guidelines.

Perks and Benefits:

• Retirement Plan
• HMO from day 1 of employment

• Medical/Dental Reimbursement

• Up to 25 Wellness Leaves
• Annually
Wellness Leave encashment (non-taxable)

• Tuition fee reimbursement

• Employee assistance program

• Employee referral program

• Quarterly Performance-based Incentives