Job description:

Responsibilities:

• Provide administrative support to patients and staff in alignment with Care Coordination team care plans.
• Assist clinical and administrative staff with scheduling patient appointments, connecting patients to appropriate resources, and conducting follow-up tasks as delegated by the Care Manager.
• Serve as a resource for patients and families, offering assistance based on Care Coordination protocols.
• Maintain accurate and comprehensive progress notes for every patient interaction.
• Build and sustain strong working relationships with community service providers and stay informed about available community resources.
• Manage required data, documentation, and reports for the Care Coordination team.
• Assign Care Managers to referred patients, support initial and follow-up scheduling, send necessary written communication to patients, confirm services, and escalate clinical concerns to the Care Manager when needed.
• Support patients in navigating insurance requirements, including prior authorizations and out-of-network waivers.

Must Have Qualifications:

• High school diploma (required)
• Associate’s degree in healthcare or related field (preferred)
• At least 1 year of experience in a community or ambulatory care setting

Preferred Qualifications:

• Experience in a healthcare environment working with patients, families, and providers
• Background in case management within ambulatory or transitional care settings
• Ability to interpret and synthesize patient care plans and resource needs
• Experience using EMR systems
• Strong customer service skills with the ability to enhance patient experience while meeting program goals
• Excellent organizational skills with the ability to present information clearly and concisely
• Effective interpersonal and communication skills for collaborating with physicians, patients, families, and interdisciplinary team members

Work Setup:

• Onsite for the first 3 months (training phase)
• Hybrid setup afterward
• US Night Shift

Job Type: Full-time