Client Service Associate | Social Media Account

#BeMore

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Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

You will help us deliver excellent service to our partner brands by performing these tasks:

• Provide post-sales customer service and/or troubleshooting support to the client's customers.
• Support advertising customers and deliver consultative support.
• Perform data analysis to improve customer's advertising experience and ensure higher ROI.
• Gather client and partner feedback to enhance ad products and overall customer experience.

• At least Senior High School or College level
• With at least 1 year BPO phone/voice experience
• Must have technical support experience
• Preferably with email and chat experience
• Strong verbal and written English communication skills
• Amenable to work in rotating shifts (morning, mid, & night shifts)
• Can work in Ortigas Center, Pasig City