Job Description
credit and collectionscollection
Description
- Debt Collection: Contact clients to collect outstanding debts through phone calls, emails, and in-person meetings.
- Account Management: Maintain accurate records of client accounts, payment histories, and collection activities.
- Negotiation: Negotiate payment plans and settlements that are acceptable to both the company and the client.
- Client Communication: Educate clients on their obligations and the importance of timely payments.
- Documentation: Prepare and maintain detailed reports on collection activities and outcomes for management review.
- Compliance: Ensure compliance with relevant laws and regulations governing debt collection practices.
- Problem-Solving: Identify issues preventing payment and work with clients to find feasible solutions.
- Team Collaboration: Collaborate with other departments, such as customer service and finance, to resolve client issues.
- Performance Tracking: Meet or exceed individual and team collection targets and goals.
Requirement
- Education: High school diploma or equivalent; a degree in finance, business, or a related field is preferred.
- Experience: Previous experience in debt collection, customer service, or a related role is a plus.
- Communication Skills: Strong verbal and written communication skills for effective client interaction.
- Negotiation Skills: Ability to negotiate payment plans and settlements professionally.
- Attention to Detail: Strong organizational skills and attention to detail for maintaining accurate records.
- Problem-Solving: Ability to identify issues and propose feasible solutions for clients.
- Compliance Knowledge: Familiarity with relevant debt collection laws and regulations.
- Computer Proficiency: Proficient in using CRM software and Microsoft Office Suite.
- Interpersonal Skills: Ability to build rapport with clients while maintaining professionalism.
- Time Management: Strong time management skills to handle multiple accounts and deadlines effectively.
Krista Lei Plaza
HMAC Motors IncorporatedReceptionist
Active this month
Working Location
Ruperto K. Kangleon Street, Ruperto K. Kangleon St, Southern Leyte, Philippines