As a Chat Support Representative connects with users through instant messaging on a business's website and mobile app. The Chat Support Representative may provide technical support, resolve user inquiries, and offer additional forms of real-time problem-solving. 

• Assisting customers with inquiries and issues through online chat
• Providing timely and accurate information
• Resolving user complaints and technical problems
• Escalating issues when necessary
• Maintaining a polite and professional demeanor
• Exhibiting strong communication skills
• Understanding the company's products or services
• Documenting interactions and following up with customers
• Ensuring a positive customer experience
• Other related tasks as assigned by the direct manager.

Of course, what we expect from you are:

• At least 1-3 years of experience as a Customer Service Representative in the BPO or similar industry preferred.
• Good verbal and written communication skills.
• Flexibility in working hours and open to work on a shifting schedule.
• Excellent problem solving skills, technologically savvy and proficient in using Customer Support software.
• Solutions-oriented and understands the importance of patience and empathy towards clients.
• Strong organizational skills to manage and document customer interactions.
• Ability to work in a fast-paced environment and handle high call volumes.

Important Skill Set

• Excellent communication skills
• Strong typing abilities
• Good understanding of company products/services
• Patience and empathy
• Problem-solving skills
• Ability to work well under pressure