CSR - Chat support / Messaging Account
Alorica
Benefits
Allowances
Meal Allowance
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, HMO
Professional Development
Job Training
Time Off & Leave
Sick Leave, Vacation Leave
Work-Life Balance
Flexible Hours
Position: Chat Support Representative
Account Type: Non-Voice / Messaging Support
Key Responsibilities:
- Respond to customer inquiries via chat or messaging tools
- Provide accurate information about products, services, and policies
- Resolve customer concerns efficiently and professionally
- Handle multiple conversations simultaneously
- Document customer interactions in the system
- Follow company guidelines and quality standards
- Escalate complex issues when necessary
- Maintain customer satisfaction and positive experience
Qualifications:
- Must be SHS Graduate
- With or without BPO experience
- Willing to work on site at Quezon City
Perks & Benefits:
- Competitive salary package up to P19,000 - P28,000
- Non-voice account (chat support)
- Night differential & incentives
- Paid training
- HMO & leave benefits
- Career growth opportunities
Mark Christian De Guzman
HR ManagerAlorica
Working Location
Ground Floor, Three Cyberpod Centris, Three Cyberpod Centris, Eton Centris, Epifanio de los Santos Ave, Diliman, Lungsod Quezon, Kalakhang Maynila, Philippines
Posted on 27 Mar 2026
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Alorica
Series C
>1000 Employees
BPO & Call Center
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