Email Chat Support Staff

• Responds to various member queries captured from the digital and social media platforms of Philcare (Member Gateway, Facebook, Twitter, Email, Livechat, and Heyphil)
• Handles Outpatient Approvals to support the spill over of calls from the call centers.
• Issues Letter of Authorization (LOA) based on the authorized limits, guidelines and protocols of Philcare from the captured requests of members and affiliated providers on the various digital channels
• Provides resolution on members concerns or encountered issues that may result to complaint.
• Occasional call outs to the Philcare affiliated Providers requesting for call back for LOA issuance and availment related concerns

Qualifications:

• Graduate of any medical-allied course (e.g., Nursing, MedTech, Psychology).
• Good communication skills (written and verbal)
• Comfortable handling inquiries via digital and social media platforms.
• Basic knowledge of medical terms and procedures.