• Greet and welcome customers as they come into the store / approach the counter.
• Ensure fast and courteous service on every customer purchase.
• Take orders from customers, repeat their orders, input their orders into the POS system and provide exact change when applicable.
• Upsell and cross-sell products and introduce new items from the menu.
• Provide customers with helpful information regarding products, service time and special offers.
• Thank the customer after every transaction and whenever possible.
• Perform end of shift / X, Y, Z readings in the POS system.
• Declaration of any cash over and accountability for any cash short.
• Record and reconcile Cash Management Reports and other required reports on a daily basis
• Maintain records of third party deliveries such as but not limited to GrabFood and FoodPanda
• Maintain records such as transactions receipts and reference numbers of online payment transactions and include in the daily reports.
• Upload daily sales report, cash management report and other reports needed on a daily basis to the designated folder/s.
• Keep and include in the daily reports official receipts, sales invoices and other supporting documents of all expenses disbursed through the store’s cash fund.
• Take accountability of any cash on hand of the store until it is deposited to the bank.
• Ensure that the company phone is always reachable and always available to accept call / reply to SMS and accommodate orders.
• Ensure that the POS and CCTV are always connected to the internet and are maintained to be online at all times.
• Assemble/Pack and dispatch orders of customers and serve them in the most efficient manner.
• Ensure that all menu (TV, glass/wall, hand), counter reminders (SC/PWD discount, allergens information, etc,) and QR payment codes (if applicable) are readily available and visible.
• Conform to the standard steps in “Extraordinary Guide” cashier station.
• Ensure operations excellence by adhering to the systems and standards of the store and the company’s core values.
• Assist kitchen staff and other co-service crews whenever such assistance is required.
• Maintain cleanliness and orderliness of assigned area / work station at all times by conducting 5S methodology before and after work, and as needed.
• Arrive on time for all shifts and stay until shift completion.
• Extend back support to other service stations.
• Accomplish Daily Inventory Sheet on designated station.
• Forecast stocks needed for re-ordering in a practical and efficient manner and send to head office for processing with corresponding lead time.
• Work in a team environment and must possess the ability to communicate effectively with managers, co-workers and other stakeholders.

Qualifications:

• Atleast College level
• With work experience specially in food industry.
• Willing to trained in different location store.