Description

• Assist customers via phone, ensuring all queries are resolved in a timely manner.
• Provide product and service information to customers.
• Maintain detailed records of customer interactions and transactions.
• Identify and escalate issues to appropriate departments when necessary.
• Follow up with customers to ensure satisfaction and gather feedback.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience.
• Experience Level: 5–10 years in customer service or call center roles.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Ability to handle multiple tasks in a fast-paced environment.
• Qualities and Traits: Strong problem-solving skills and a customer-oriented mindset.
• Working Conditions: Available to work in shifts, including weekends and holidays.